환불 정책
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
If your return request is approved, the item must be shipped back to us within 14 days of the return approval.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at bonjourjeju2025@gmail.com.
Return address:
Bonjour
1F, 3 Gamsan-ro
Andeok-myeon, Seogwipo-si
Jeju-do, Republic of Korea
If your return is accepted, we will send instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
We reserve the right to refuse returns that do not meet the return conditions described above.
For any return questions, please contact bonjourjeju2025@gmail.com.
Return Shipping
For returns due to change of mind, the return shipping cost is the responsibility of the customer.
If the item is defective, damaged, or incorrect, we will cover the return shipping cost.
Please note that original shipping costs are non-refundable, and refunds will be processed excluding the original shipping fee.
For international returns, any customs duties, import taxes, clearance fees, or additional charges are the responsibility of the customer and will not be reimbursed by us.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have questions about whether your item is eligible for return, please contact us.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you currently have and place a new order once the return is accepted.
Please note that all shipping costs related to exchanges are the responsibility of the customer.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
The item must be returned in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and inform you whether the refund was approved.
If approved, the refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 days have passed since your return was approved, please contact us at bonjourjeju2025@gmail.com.